Returns and Exchanges

When it comes to returns and exchanges, M&S is committed to providing a seamless and hassle-free experience for our valued customers. We understand that sometimes, a product may not meet your expectations or fit perfectly, and we are here to assist you every step of the way.

Our return and exchange policy is designed to ensure your satisfaction and peace of mind. Here are the key details you need to know:

Returns

If you are not completely satisfied with your purchase, you have the option to return the item within 30 days of delivery. Whether it's a dress that doesn't quite flatter your figure or a handbag that doesn't match your style, we want you to feel confident in your decision to shop with us.

To initiate a return, simply contact our customer support team, and they will guide you through the process. Please ensure that the item is in its original condition, with all tags and packaging intact. Once we receive the returned item, we will process your refund promptly.

It's important to note that certain products, such as intimate apparel and personalized items, may be ineligible for return due to hygiene or customization reasons. However, we will always strive to find a satisfactory solution for any issues you may encounter.

Exchanges

If you received an item that doesn't fit as expected or you simply changed your mind about the color or style, we offer hassle-free exchanges. You can exchange the item for a different size, color, or even a completely different product within 30 days of delivery.

To initiate an exchange, please contact our customer support team, and they will guide you through the process. We will provide you with a return label to send back the item, and once we receive it, we will promptly send you the replacement item.

Please note that exchanges are subject to availability. If the desired item is out of stock, our team will work with you to find a suitable alternative or provide a refund.

Final Thoughts

At M&S, we strive to provide the highest quality products and exceptional customer service. Our return and exchange policy is designed to ensure your satisfaction and make your shopping experience with us as enjoyable as possible.

If you have any questions or need further assistance regarding returns or exchanges, please don't hesitate to reach out to our dedicated customer support team. We are here to help and ensure that you are completely satisfied with your M&S purchase.